How to Describe Your Dog's Additional Grooming Needs Before Booking

Describe the Coat Condition

Start by describing your dog's coat condition. Helpful details include:

• Is the coat long, short, or medium?
• Is it prone to tangling or matting?
• Are there any tangles or mats currently?
• Has it been a while since the last groom?
• Is the coat oily, dry, or normal?

This information helps the groomer plan the bath, the haircut (if applicable), and any coat-care services like dematting or de-shedding. If there are tangles or mats, the groomer assesses them during the visit and determines the best approach.

Read our guide on what is dematting for more on tangles and mats. Read our guide on what is de-shedding for coat-care context.

Describe Specific Concerns

If you have specific concerns, share them. For example:

• Your dog's nails are long and they are sensitive about paw handling.
• Your dog's paw pads feel dry and rough.
• Your dog is shedding heavily.
• Your dog has had fleas, and you want to discuss flea treatment.
• Your dog's teeth could use brushing.
• Your dog has a sensitive face and you are interested in a blueberry facial.

Each concern maps to a specific service. The team can help you identify which services address your concerns. Read our individual services overview for the full list.

For medical concerns — like skin conditions, ear infections, or dental disease — consult your veterinarian. Grooming complements but does not replace veterinary care.

Describe Temperament

Describe your dog's temperament so the groomer can plan a calm visit:

• Is your dog calm, nervous, or energetic?
• How does your dog handle new people and environments?
• How does your dog handle water, bathing, and handling?
• Has your dog had grooming before, and how did it go?

The groomer works at your dog's pace, but knowing in advance helps them prepare. If your dog is nervous, the one-on-one mobile environment is calmer than a busy salon. Read our article on why mobile grooming is ideal for nervous dogs.

If your dog is sensitive about specific areas — paws, ears, face, sanitary area — mention that too. The groomer can be gentle in those areas. Read our guide on helping your dog become comfortable with paw handling.

Describe Sensitivities

Share any sensitivities your dog has:

• Fragrance sensitivities — does your dog react to certain scents?
• Product sensitivities — has your dog had reactions to grooming products?
• Sound sensitivities — is your dog startled by loud noises?
• Touch sensitivities — does your dog dislike being touched in certain areas?

This information helps the groomer choose appropriate products and adjust the approach. If your dog has fragrance sensitivities, the team can discuss a fragrance-free finish. If your dog has had product reactions, the team can discuss product options.

Read our guide on discussing accessories and fragrance preferences. Do not assume that every product or scent is suitable for every dog.

Describe Health Notes

Share any health notes from your veterinarian that are relevant to grooming:

• Skin conditions.
• Ear problems.
• Dental issues.
• Joint or mobility issues that affect positioning.
• Any medications that might affect grooming.

This information helps the groomer plan the visit safely. For medical concerns, consult your veterinarian — grooming complements but does not replace veterinary care. The groomer will not perform a service that is not appropriate for your dog's health.

Read our guides on how ear cleaning fits into grooming and what dog owners should know about anal gland expression for health-related context.

Mention the Package and Services You Want

After describing your dog's needs, mention the package and any individual services you are interested in:

• The package — Bath Service, Mini Grooming, or Full Grooming.
• Any individual services — teeth brushing, de-shedding, paw balm, etc.
• The haircut you have in mind, if booking Full Grooming.

The team will confirm suitability for each service and provide a personalized quote. Read our guide on one specific grooming need or a complete package to help you decide.

If you are not sure which package or services are right, the team can advise based on what you have described.

Share Your ZIP Code

Finally, share your ZIP code so the team can confirm route availability. Oscar Pets Mobile serves the area from Deltona to Kissimmee, including Orlando and Altamonte Springs. If you are near the edge of the area, it is especially important to confirm.

The team will confirm that your area is served and discuss scheduling. Explore our service areas page, including dedicated pages for Orlando, Winter Park, and Windermere.

How to Request the Visit

To request the visit, call (407) 775-8865 or use our appointment-request form. Share your dog's breed, coat condition, specific concerns, temperament, sensitivities, health notes, the package and services you want, and your ZIP code. A team member will confirm route availability, discuss suitability, and provide a personalized quote.

Submitting a request does not confirm an appointment — the team will follow up to confirm details and schedule the visit. Read our guide on how to prepare for your dog's first mobile grooming visit for next steps. Explore our services overview.

What Happens After You Share Your Dog's Needs

After you share your dog's needs, the team reviews the information and plans the visit accordingly. If you described tangles or mats, the groomer prepares to assess them during the visit. If you described sensitivities, the groomer plans to work gently in those areas. If you described temperament concerns, the groomer plans to work at your dog's pace.

The team confirms suitability for any individual services you requested. If a service is not appropriate for your dog — based on coat condition, temperament, or health — the team will discuss alternatives or recommend deferring the service. This is part of responsible grooming: the team will not perform a service that is not suitable.

The team also confirms route availability for your ZIP code and provides a personalized quote based on your dog's breed, size, coat condition, temperament, and the services requested. Pricing is personalized because every dog is different.

Once the details are confirmed, the team schedules the visit. On the day, the groomer arrives prepared with the information you shared. The visit is built around your dog's individual needs, which is why the description you provide matters so much.

After the visit, the groomer can share observations — how your dog did, any areas of concern, and recommendations for future visits. This feedback helps you refine the grooming plan over time. Read our guide on what to ask when choosing a mobile dog groomer for more on building a good relationship with your groomer.